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Is an IT service continuity plan setup for all provided services?

•Yes.

 

How often is the IT service continuity plan tested?

•Annually.

 

Do Rotronic have an incident management process?

•Yes.

 

Does the Rotronic incident managment process trigger a crisis activation?

•Yes. If the incidendent is on the IT side, then 4Net has a crisis activation process that is carried out. There are several factors that can trigger a security incident to a critical security incident and to a crisis. Incidents are covered in the security incident process. Crisis is handled in the business continuity management process. Beside some other factors there is by example a greater outage with the need of a recovery which leads from incident to crisis.