Help > Cloud/SaaS Topics > SaaS/Cloud - IT Compliance > SLA, Portability and Interoperability

Is there an exit agreement with guaranteed formats while retaining all logical relations?

•Yes.

Are there documented procedures and standard interfaces for exporting data from the cloud?

•No, exporting data from the cloud is done with the RMS software.

•With the exclusive SaaS solution more options are possible.

Are interoperable export formats for all data stored within the cloud provided?

•Yes, in PDF format via the RMS software.

Can customers perform their own data extraction without involvement of the provider?

•Yes, via the RMS software.

What guarantees on maximum available resources within a minimum period are offered?

•See the Rotronic SaaS SLA contract.

What guarantees on the availability of supplementary resources within a minimum period are offered?

•See the Rotronic SaaS SLA contract.

Is the operation or provision of data ensured in the event of insolvency of the cloud service provider, in accordance with confidentiality undertakings and data protection requirements?

•See the Rotronic SaaS SLA contract: exit scenario.