We are receiving an alarm email or reset password email but once we select the link it will show this error 404 - File or directory not found.
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Desktop link and Reset Password link
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Hello.
I assume you are using an On Premise installation of RMS.
If so this is likely due to incorrect settings with RMS > Tools > Setup > System. Specifically the Web Service Path (and in v1.x) wService Paths.
If you can login with a different account please check these. and enter correctly eg...
- Webpage: http(s)://<server>/RMS
- wService: http(s)://<server>/wService/wService3.DeviceService.svc
If you cannot login at all since all user / passwords are lost it is only possible to reset passwords via direct SQL action. Please raise a support request via email if this is required.
Thanks
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Thanks
OK so you can manually reset the password via Tools > Setup > Users > Sleect user and choose Reset password in right hand panel.
At which point the user can login and must leave the password blank... RMS will then request they set a new password.
Regarding the email link being incorrect perhaps we can discuss on email as we may need some more details & screenshots etc please email rms ( at ) rotronic.ch
Many thanks
Jeremy
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Please ensure that the webpage/websevice is correctly saved: https://service.rotronic.com/manual/...-for-on-p.html
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