RMS-MDI-868 Device timeout

[Kjell Enbuske]

I have a RMS-MDI-868 which alarms for Device timeout, goes back, and again alarms, goes back, alarms again etc. about once an hour. Should I replace the device?

[Support]

Please see the attached event list and see the trouble shooting.
Many thanks

[Jeremy Wingate]

Have you tried bending the aerial ... we have found this helps with mini loggers at times...

[Kjell Enbuske]

Yes, done that but o change

[KeiBock]

What is the firmware version of the device? The version V 1.0 can cause such problems. Update to the latest version.

[Product Management Team]

Kjell Enbuske Please update us if the firmware update solved your problem.

[Kjell Enbuske]

It's v1.0 so I have downloaded the new firmware, note: it's not available under the micro site but under the RAG site. Placed it in folder Document according to the manual. But when I go to Option - Firmware update it says No new firmware available. Need help!
The device is in Rotronic Demo-Cloud , DEV-1830

[Product Management Team]

It's changed, thank you

[Kjell Enbuske]

How do I import the .bin firmware file? From the manual "Import a .bin firmware file for the devices. The file will automatically be saved under documents and will automatically be used when for the firmware update option stated above."

[Support]

Dear Kjell,
Your device is disabled. and Firmware update could not be executed. Radio field strength too weak. [-110dBm]. you need to enable your device and to get it in good range to mke the update.

[Support]

ME_Rotronic Could you advise why one can not update the Firmware for DEV-1830 on demo-cloud? Firmware version is alreaded uploaded .

[ME_Rotronic]

Hi Support, for the first view, the related Gateway Dev-1491 is in timeout status since one day. So the days before we cannot see the RSSI or other issue. Nor we can try a FW update this way.

[ME_Rotronic]

Hi, the RMS SW permits a FW update for wireless RMS devices only if the RSSI is >-90db to guarantee a good data transmission.
So in your case, please position the MLOG closer to the Gateway and perform the FW update.

[Kjell Enbuske]

Someone pulled out the LAN CABLE... now it's up and running again. Tried to update the firmware on two devices DEV-1830 (RSSI -39dBm) and DEV-4554 (RSSI -51dBm) but both where interupted - "Update error"