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Question:
I keep on getting the following software exception within the audit trail "System.Data.Entity.Infrastructure.DbUpdateExcepti on", followed by devices going offline. What does the exception mean?
Possible Root Cause:
In the software V1.3.1: When the MS SQL database is offline, then the devices will also be offline.
In the software V2.1.0 the RMS-2693 was implemented to reduce the amount of errors received. When the MS SQL database is offline, the devices won't go offline.
I keep on getting the following software exception within the audit trail "System.Data.Entity.Infrastructure.DbUpdateExcepti on", followed by devices going offline. What does the exception mean?
Possible Root Cause:
- When the "System.Data.Entity.Infrastructure.DbUpdateExcepti on" occurs within the audit trail it means that the communication with the MS SQL database is not available.
- It can mean that the communication with the MS SQL database is not available due to connection issues (RMS software and MS SQL database on two different servers).
- It can mean that the communication with the MS SQL database is not available due to MS SQL database issues.
- Speak to the IT team and request for them for a system update and ensure that the MS SQL database is running correctly.
In the software V1.3.1: When the MS SQL database is offline, then the devices will also be offline.
In the software V2.1.0 the RMS-2693 was implemented to reduce the amount of errors received. When the MS SQL database is offline, the devices won't go offline.