Case 182

[James]

Question:
Probe serial number shows 0 in the RMS software instead of the real serial number

Possible Root Cause:

1. The RMS-LOG is not online.
2. The serial number has not yet been communicated to the database.
3. The wireless settings of the logger and the gateway many not correspond.

Solution:

1. Make sure that the logger is online.
2. Use the replace function to replace the logger with the same logger.
3. Adapt the gateway wireless settings.