Case 214

[James]

Question:
The customer changed the server IP address, the devices are offline.

Possible Root Cause:

1. The devices cannot communicate with the server.

Solution:

1. The host name of the RMS device must be updated within RMS-CONFIG.
2. When changing the host IP address of the host (server), as the devices are write protected, they must be deactived within the RMS software. Once the devices are deactivated, the write protection is no longer active and the device settings can be updated within the RMS-CONFIG software.
3. When changing the host IP address of the host (server), as the devices are write protected, it is possible to push on the device button for 8 seconds, after the light blinks, then write the settings with RMS-CONFIG.

Additional Information:
When the server IP address changes, the device host needs to be updated within RMS-CONFIG to ensure communication between the device and the server.
When devices are linked to the server, they are write protected to ensure data integrity.