Case 453

[James]

Question:
I am not able to add a layout picture in RMS.

Possible Root Cause:

1. Document path in the RMS setup is incorrect.
2. The IIS_IUSRS permissions for the file folder are incorrect.
3. The IIS_IUSRS permissions for the IIS are incorrect..

Solution:

1. The document path should be: c:\inetpub\wwwroot\rms_files
2. The IIS_IUSRS should have read/write permissions for the file folder.
3. Set wService application with administration rights for IIS_IUSRS.