Question:
I am not getting the warning and alarm E-Mails. The send E-Mail event is not displayed in the audit trail.
Possible Root Cause:
The system is not configured correctly.
Solution:
Warning and alarms are MPT events.
Reminders and errors are both MPT and DEV events.
I am not getting the warning and alarm E-Mails. The send E-Mail event is not displayed in the audit trail.
Possible Root Cause:
The system is not configured correctly.
Solution:
- Under groups, ensure that the MPT and the DEV are in the same group.
- Under notifications, check the work hour settings: if the user requires work hours, then work hours and outside work hours need to be programmed.
- Under notifications, make sure that each group is correctly configured with the user, the notification and if inherited from the higher group are all correct.
- Under the measuring points, ensure that the correct alarm is selected: either measuring point or alarm scheme.
- Under the measuring points, ensure that notification settings is selected (either directly or via single user).
- Activate a warning/alarm and check the audit trail.
Warning and alarms are MPT events.
Reminders and errors are both MPT and DEV events.