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Using IP or Hostname in RMS devices

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  • Using IP or Hostname in RMS devices

    RMS devices must all be programmed with the location of the RMS Software.

    When using RMS-CLOUD this is preprogrammed (RMS.ROTRONIC.COM).

    When using on-premise the RMS server address must be added. You can use a servers' IP address or Hostname.

    For testing I always advise using IP address first.

    However using a hostname has benefits, but often when using the server hostname devices will lose communication to RMS server especially on larger corporate networks!

    This can be for several reasons...

    > If using a Hostname you must also include Domain Name Server details in device IP configuration (DNS servers translate Hostname >> IP eg MyRMSServer >>
    > Devices must also have access to DNS servers (via DNS ports typically port 53)
    > Often in large networks the Hostname and DNS is still not sufficient. You may need to use Fully Qualified Domain Name (FQDN).
    RMS Server Hostname = MyRMSServer
    FQDN = MyRMSServer.CompanyName.Local

    IMPORTANT... When testing RMS Hostname settings from RMS-Config software, the test is only confirming communication from your PC to the Server. RMS devices will have different network access to that of a user PC so this test does not confirm RMS device network access.

  • #2
    Brief update.

    Using the RMS web server IP address or Hostname you can confirm the FQDN via CMD.

    Open CMD and type
    ping [RMS Hostname or IP] -a

    eg ping -a
    or ping RMS_001 -a

    The ping response will include the FQDN (see below server pst-rms-02 is the host and is the FQDN)

    Click image for larger version

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