RMS devices must all be programmed with the location of the RMS Software.
When using RMS-CLOUD this is preprogrammed (RMS.ROTRONIC.COM).
When using on-premise the RMS server address must be added. You can use a servers' IP address or Hostname.
For testing I always advise using IP address first.
However using a hostname has benefits, but often when using the server hostname devices will lose communication to RMS server especially on larger corporate networks!
This can be for several reasons...
> If using a Hostname you must also include Domain Name Server details in device IP configuration (DNS servers translate Hostname >> IP eg MyRMSServer >> 192.168.10.10).
> Devices must also have access to DNS servers (via DNS ports typically port 53)
> Often in large networks the Hostname and DNS is still not sufficient. You may need to use Fully Qualified Domain Name (FQDN).
IMPORTANT... When testing RMS Hostname settings from RMS-Config software, the test is only confirming communication from your PC to the Server. RMS devices will have different network access to that of a user PC so this test does not confirm RMS device network access.
When using RMS-CLOUD this is preprogrammed (RMS.ROTRONIC.COM).
When using on-premise the RMS server address must be added. You can use a servers' IP address or Hostname.
For testing I always advise using IP address first.
However using a hostname has benefits, but often when using the server hostname devices will lose communication to RMS server especially on larger corporate networks!
This can be for several reasons...
> If using a Hostname you must also include Domain Name Server details in device IP configuration (DNS servers translate Hostname >> IP eg MyRMSServer >> 192.168.10.10).
> Devices must also have access to DNS servers (via DNS ports typically port 53)
> Often in large networks the Hostname and DNS is still not sufficient. You may need to use Fully Qualified Domain Name (FQDN).
RMS Server Hostname = MyRMSServer
FQDN = MyRMSServer.CompanyName.Local
FQDN = MyRMSServer.CompanyName.Local
IMPORTANT... When testing RMS Hostname settings from RMS-Config software, the test is only confirming communication from your PC to the Server. RMS devices will have different network access to that of a user PC so this test does not confirm RMS device network access.
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