Help > Troubleshooting > Device pairing > When adding a new device, device already exists message appears

When adding a new device and the message "Device already exists" appears, this means that the device is already in the SQL database.

1) Ensure that the user adding the device has a complete overview of the system and access to all groups. The device might be already in another group.

2) If using the public cloud, it might be that Rotronic AG or your local partner may have installed the device to carry out some tests/configurations/calibrations. In which case, please reach out to Rotronic AG or your local partner to ensure that the device is removed from the public cloud.

3) If a device is to be deleted and added to the system again straight away, we recommend disabling the device and clicking on save before deleting it. If this is not done the system might not recognize that the device has been removed and the user will have to wait for a WebService recycle before being able to add the device again (every 29 hours). An error message will appear "Device already exists" when trying to add it to the system.

4) If using an on-premis solution, check in the RMS MS SQL database to ensure that the device doesn't exist.

5) If using an on-premis solution and the device is not in the MS SQL database, restart the service manager and the webservice.