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When trouble shooting, in order to get a better understanding of what is happening on the server, the service manager log file can be reviewed.

 
The service manager log file can normally be found under C:\inetpub\wwwroot\rms\rms_files.

 

It can sometimes also be possible to download the file directly with the following link: https://<SERVER IP>/RMS/Setup/DocumentDownload.ashx?log=1&logfile=log\ServiceManager.log.