<< Click to Display Table of Contents >> Navigation:  Help > Cloud/SaaS Topics > SaaS/Cloud - IT Compliance > Data Centre Details

Which tier level does the data centre support?

•Rotronic works with an Interxion tier 4 data centre: https://ch.digitalrealty.com/data-centers

 

What is the data centre operational excellence?

•99.999 % availability SLA.

•2N or N+1 configurations for all critical systems.

 

What is the data centre sustainability?

100% renewable energy.

Carbon neutral, certified by myclimate®.

 

What is the data centre resilience and business continuity setup?

•24x7 monitoring and alarms for every critical system.

•Connectivity: quadruple-entry fiber from separate carrier main routes and rapidly installed cross connects.

•Power: secured grid supply from two sub-stations from two different power providers, two power feeds for all equipment, each independently equipped with a power supply and generator backup with full load capacity for indefinite running.

•Environment: SLAs on temperature and humidity in line with ASHRAE recommendations, N+1 cooling, sophisticated water and very early smoke detection systems, Inergen® gas fire suppression in line with local regulations and designed for maximum safety and minimum damage.

 

Where are the data centres located?

•Primary data centre: Zurich, Switzerland

•Backup (Storage): Gais (https://www.rechenzentrum-ostschweiz.ch/home/), Switzerland, no failover location.

•With the standard SaaS solution, the backup is only done in the primary data centre. When using the Exclusive SaaS solution, the client has the possibility to choose if the backup is only done in the primary data centre or if the backup should be carried out in the secondary data centre.

 

How far apart are the relevant data centres?

•Over 80km apart.

 

Can the data centre location be changed without any further approval by the customer?

•Yes, if Rotronic deems necessary to change, then the change will occur and all customers will be duly informed.

 

Please provide a description of the security at the physical location:

•The data centre is monitored 24x7 by CCTV and security patrols,

•There are multiple access barriers, including mantraps, contactless key cards and biometric readers.

 

Is a two-factor authentication for access to the data centre required?

•Yes.

 

Updated: 04.06.2023.