Case 339

[James]

Question:
My wireless devices offline and not repairing. When I manually reconnect them, the data during the time the devices were offline has not been logged.

Possible Root Cause:

1. A user pushed on the button for >8s.
2. The antenna of the device is causing an interference and resetting the device.

Solution:

1. Train the users to ensure that they don't push on the button for >8s.
2. Bend the antenna based upon the Rotronic Guidelines. Please reach out to rms@rotronic.ch for more details.