Case 274

[James]

Question:
I have updated my RMS-GW-868 firmware to the V2.2. The device is still showing in RMS and blinking green, however, I cannot read out the device settings and the wireless devices that were communicating with the gateway are no longer online.

Possible Root Cause:

1. The hardware is not compatible with the firmware.

Solution:

1. Downgrade to the firmware V1.5 via the RMS-CONFIG software.
2. If the device is no longer working due to the firmware upgrade, please contract Rotronic AG.

Additional Information:
The RMS-GW-868 hardware was updated in May 2017. All RMS-GW-868's delivered before May 2017 can only be upgraded to the V1.5. Firmware's about the V1.5 will destroy the device. The RMS-GW-915 is not effected by this hardware/firmware issue.

If your device has one of the following serial numbers, then it is only compatible with a firmware <V1.5:
61586783...61586796
61597829...61597868
61586441...61586547
61595064...61595065
61624645
61627517...61627518
61621256...61621260
61621135...61621174
61621180...61621181
61626605...61626618
61631223
61629001...61629040
61674739...61674788
61684332...61684341
61686026...61686034
61697797...61697811
61692385...61692404
61705664...61705671