Introduction to the Rotronic Monitoring System > RMS Software Solution Overview > RMS Server Software Service Level Agreement

Rotronic offers a RMS Premium Support (RMS-PREMSUPP-SLA) Service level agreement.

The SLA includes:

•Remote support via telephone, E-Mail and remote access to ensure an optimal running of the system (from the installation to the retirement of the system.

•Firmware updates to ensure an optimal running of the system. The firmware update is not compulsory, but recommended (a firmware update will only be carried out with the consent of the end user).

•Software bug fixes, software improvements and additional features are included within the software updates. Software updates are not compulsory, but recommended (a software update will only be carried out with the consent of the end user).

•Online software training. A general online training will be offered minimum twice a year, for each software release.

Please be aware that the loss of a company name, user name or password is not part of the SLA and will be invoiced to the customer.

Please be informed that the SLA including the software upgrades does not include Rotronic AG carrying out the physical upgrade. This remains the customers responsibility but can be ordered from Rotronic AG.

IMPORTANT: please see the Responsibility for limitations.