Event name

Device timeout

Meaning

Measured data was not received on the server side for longer than defined timeout limit.

Case 1

Behavior

Timeout for a certain period

Possible root cause

For wired devices:

1) A problem with the device power supply

2) A network problem between the server and the device

For wireless devices:

1) A problem with device power supply

2) A network problem between the server and the gateway

3) A disturbance in the signal or a weak signal to the wireless devices

Action

1) Check to see if there are a any validation or maintenance work on-going, react according to the internal SOP's and check that the data was backfilled

2) Check the power supply and network of the gateway and/or devices

3) Check the signal strength of the wireless devices

Comment

If various wireless networks are running, make sure that the networks are not in conflict with each other.

Case 2

Behavior

Timeout remains

Possible root cause

1) The battery capacity is too low

2) No power supply

3) No network connection to the server

4) A device malfunction

Action

Check the device status (hardware, power supply, network connection, etc.).