Help > Troubleshooting > Using RMS > Alarm email is not sent

Description of the problem:

Sending a test email is working, however an alarm email will not be sent and "[ERROR]" will appear in Audit trail for the event.

This is most probably due to the fact that more than one company has been registered in the database, but it is not the first company in the list that is being used.

Solution:

Step 1

Determine the Company ID for your company in the database (Table "Companies")

Step 2

Enter the ID in the web.config files for wService and wPage and also in V2.x.x RmsServiceManager.exe.config for ServiceManager (replace "1" with the ID of your company): <add key="CloudAdminId" value="1" />