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Case 320

Thread #896 | 2020-06-23 05:36 UTC | James | replies: 0
Post #1 | 2020-06-23 05:36 UTC | James
Question:
The RMS-GW with firmware version V2.0 and V2.1 go into encrypted mode after a certain period, after that the RMS-GW and all attached devices into timeout.

Possible Root Cause:
  1. RMS-GW V2.0 firmware bug: the upgrade of the RMS-GW firmware from V1.4/V1.5 to V2.0, after some time the gateway goes into encrypted mode.
  2. RMS-GW V2.1 firmware bug: the upgrade of the RMS-GW firmware from V1.4/V1.5 to V2.1, after some time the gateway goes into encryption mode.
  3. RMS-GW V2.2 system issue. After some time, the gateway goes into encrypted mode.
Solution:
  1. Option 1: Upgrade to RMS software V2.1.0 or higher. This version enables encrypted communication.
  1. Option 2: Downgrade all Gateways with RMS Config to the latest version V1.5. Unplug the device from the power supply/POE and Ethernet connection. Reset the DB, table "devices" in the SQL. Update the devices with the RfAddress=254 with the query below:
  2. "Query"
  3. USE [RMS]
    GO
    UPDATE [dbo].[Devices]
    SET [Encrypted] = 0
    WHERE RfAddress = 254
    GO
  4. Recycle the Application Pool Net.4.5. Power up again the device with power supply/POE.
  5. Attention: Some of the newest devices as the RMS-LOG-T30-868/915 are not able to communicate with this Gateway version.
Additional Information:
This issue only occurs in the software V1.3.1/V1.3.2/V1.3.3.

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