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Case 182

Thread #741 | 2020-03-19 11:19 UTC | James | replies: 0
Post #1 | 2020-03-19 11:19 UTC | James
Question:
Probe serial number shows 0 in the RMS software instead of the real serial number

Possible Root Cause:
  1. The RMS-LOG is not online.
  2. The serial number has not yet been communicated to the database.
  3. The wireless settings of the logger and the gateway many not correspond.
Solution:
  1. Make sure that the logger is online.
  2. Use the replace function to replace the logger with the same logger.
  3. Adapt the gateway wireless settings.

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