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Case 205

Thread #732 | 2020-03-19 11:08 UTC | James | replies: 0
Post #1 | 2020-03-19 11:08 UTC | James
Question:
Wireless device is not connecting automatically to the gateway.

Possible Root Cause:
  1. Wireless device settings are not correct.
  2. Gateway settings are not correct.
  3. Device defect.
Solution:
  1. Pair the wireless device again. 1) Push on the wireless device's button for 8s, the LED should flash red. 2) In the RMS software, add a new device. As the device is already paired with the system it should reappear with the same settings.

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