Case 491
Question:
I am not receiving all of the E-Mails sent out from the RMS Cloud.
Possible Root Cause:
The E-Mail address is being blocked.
Solution:
Ensure that the E-Mail address "rms@processsensing.net" is whitelisted.
Additional Information:
When the audit trail shows the event “send E-Mail” and the status is finished, then the Mailserver has confirmed that the E-Mail has been sent.
Rotronic required the E-Mail server logs files to ensure that the E-Mails were sent correctly. It was possible to see what E-Mails did not arrive.
I am not receiving all of the E-Mails sent out from the RMS Cloud.
Possible Root Cause:
The E-Mail address is being blocked.
Solution:
Ensure that the E-Mail address "rms@processsensing.net" is whitelisted.
Additional Information:
When the audit trail shows the event “send E-Mail” and the status is finished, then the Mailserver has confirmed that the E-Mail has been sent.
Rotronic required the E-Mail server logs files to ensure that the E-Mails were sent correctly. It was possible to see what E-Mails did not arrive.
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