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  • Scripts being deleted

    Hello all,

    I do encounter an issue on customer's RMS (Web version) ; everytime you create a new script, save it and swap to another window (disposition, diagram, events etc...) the script is being reset. If you move from "script" to another sub-part of "configuration" = script remains.
    For instance, i can create a script called "test", configure it, save it. Then come back to it = "test" is still present in the script list but it has been emptied.

    Have you ever encounter this issue ?
    Or do you know where this could come from/how to solve it ?

    Thanks in advance

  • #2
    Hi Jerome,

    Which version are you using where you observe this?

    Thanks

    Comment


    • #3
      Hi Jeremy, RMS version is V1.3.1.18260

      thank you

      Comment


      • #4
        Hi Jerome,

        Can you please check you user rights? To see if you can see the scripts?

        Regards,
        James

        Comment


        • #5
          Hi James,
          customer has full rights / admin account on his RMS

          Comment


          • #6
            Can you try again and add a MPT or a DEV to the script before switching window?

            Comment


            • #7
              Hi,

              I have this exact problem, and I've even reported it to Jeremy with a video.

              Comment


              • #8
                Hi André, did you add a MPT or a DEV to the script before switching window?

                Comment


                • #9
                  HiJames,
                  Yes I added several MTP and when I changed the window it was all gone. The weirdest thing is that when we installed RMS another 6 scripts were created that still work well.

                  Comment


                  • #10
                    Hi all, any feedback/solution regarding this issue ?

                    Comment


                    • #11
                      Hi together,

                      I tried it out on the current cloud version V2.1.1.20314 and I couldn't reproduce it. I did:
                      • create a script with a measurement point defined
                      • saved as "Test"
                      • Click on Chart
                      • Click back on Tools -> Setup -> Scripts and "Tests" still remained as I configured it.
                      But as I sad, I used the current version. Sorry
                      Are you talking about the scripts at "Tools -> Setup -> Scripts" or about a validation script "Tools -> Setup -> Validation"?

                      Clemens

                      Comment


                      • #12
                        Hi Clemens, thanks for coming back to me. I am talking about the Setup->Scripts (not about validatiton thus).
                        Testing on a V1.3 rms for now... maybe an update would be a solution.

                        Comment


                        • #13
                          Hi Jerome,
                          now I tried out the same test on a RMS V1.3.1 on a internal Server.
                          Also I couldn't reproduce it. After clicking to the chart and than back to the script, the script configuration were still present.

                          Comment


                          • #14
                            Hello Clemens,
                            thank you for your investigation and time still suck with it but will have a look more in depth into server configuration/SQL tables maybe. Hopefully i will find a solution which will be shared there

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