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Case 496

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  • Case 496

    Question:
    I try to add a wireless device to RMS after having added it to RMS-CONFIG. RMS shows "Device already allocated", why?

    Possible Root Cause:
    The device is already in the cloud, in another account.

    Solution:
    Remove the device from the first cloud account to be able to add it to the second account.

    Additional Information:
    This only occurs if the device is connected to 2 cloud instances. No errors would occur if it was 2 web or 1 cloud and 1 web instance.
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