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Case 491

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  • Case 491

    Question:
    I am not receiving all of the E-Mails sent out from the RMS Cloud.

    Possible Root Cause:
    The E-Mail address is being blocked.

    Solution:
    Ensure that the E-Mail address "rms@processsensing.net" is whitelisted.

    Additional Information:
    When the audit trail shows the event “send E-Mail” and the status is finished, then the Mailserver has confirmed that the E-Mail has been sent.
    Rotronic required the E-Mail server logs files to ensure that the E-Mails were sent correctly. It was possible to see what E-Mails did not arrive.
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